ASVIYA
“The Essence of Abundance”
Powered by Anuyan Multiservices Private Limited

These Terms & Conditions of Use (“Terms”) govern access to and use of Asviya.com, including browsing the website, creating or using an account, purchasing products, making payments, communicating with customer support, and using any related services offered through the website. By accessing or using Asviya.com, the user agrees to be bound by these Terms and the policies incorporated into them.

By accessing, browsing, registering on or purchasing through Asviya.com, you confirm that you have read, understood and agreed to these Terms together with the Privacy Policy, Payment Policy, Refund & Cancellation Policy, Shipping/Delivery Policy, Legal Notice and other policies displayed on the website. If you do not agree, you should not use the website or its services.

3. Eligibility to Use the Website

You must be legally competent to enter into a binding contract under applicable Indian law to independently place orders and transact on Asviya.com. Where a minor accesses the website, use and transactions should be undertaken under the supervision and responsibility of a parent or legal guardian, as applicable under law.

4. Account Registration and Security

Certain features may require registration or the provision of contact information. Users are responsible for providing accurate, complete and current information and for maintaining the confidentiality of account credentials. You are responsible for activity carried out through your account unless otherwise provided by applicable law. Please inform Asviya promptly if you suspect unauthorised use of your account.

5. Product Information

Asviya endeavours to provide accurate product names, descriptions, specifications, images, prices and other information. Product images may be illustrative, and actual appearance may vary due to packaging updates, screen settings, manufacturing changes or other legitimate reasons. Material differences affecting a purchase will be handled in accordance with applicable law and our return/refund policies.

6. Product Availability

Products displayed on Asviya.com are subject to availability. Adding a product to a cart or wishlist does not reserve stock. An order may be accepted, partially fulfilled or cancelled where an item becomes unavailable, subject to applicable law and the applicable refund process for prepaid amounts.

7. Pricing, Taxes and Charges

Prices are displayed in Indian Rupees (INR) unless otherwise stated. The final amount payable may include applicable taxes, delivery charges, handling charges, convenience charges or other disclosed charges, where applicable. Customers should review the total payable amount displayed at checkout before completing payment.

8. Orders and Contract Formation

Submission of an order constitutes an offer by the customer to purchase the selected product(s). Receipt of an automated acknowledgement does not necessarily mean that the order has been finally accepted. For prepaid orders, successful payment confirmation and acceptance of the order by Asviya are ordinarily required before the order is treated as confirmed. Asviya may decline or cancel an order for legitimate reasons such as stock unavailability, incorrect pricing, payment failure, suspected fraud, delivery limitations or other operational issues, subject to applicable law.

9. Payments

Payments are governed by the Payment Policy published on Asviya.com. Online payments may be processed through Razorpay and/or other authorised payment service providers enabled by Anuyan Multiservices Private Limited. Customers must use payment instruments they are authorised to use and must not disclose OTPs, UPI PINs, card PINs, passwords or other confidential credentials to any person claiming to represent Asviya.

10. Shipping and Delivery

Shipping and delivery are subject to product availability, payment/order confirmation, delivery-location serviceability, logistics-partner operations and the Shipping/Delivery Policy published on Asviya.com. Delivery estimates are indicative unless expressly guaranteed. Delays may occur because of logistics, weather, public events, regulatory restrictions, force majeure or other circumstances beyond reasonable control.

11. Cancellation, Return, Replacement and Refund

Order cancellations, returns, replacements and refunds are governed by the Refund & Cancellation Policy displayed on Asviya.com. Customers should review that policy before purchase. Nothing in these Terms limits statutory rights available to consumers under applicable law.

12. Cash on Delivery

Cash on Delivery (COD), where offered, may be available only for eligible products, order values and serviceable locations. Asviya may restrict COD where reasonably necessary based on logistics, risk, transaction history or operational considerations, subject to applicable law.

13. Customer Communications

By providing contact details in connection with an order or account, you authorise Asviya and its service providers to send transactional communications reasonably necessary for order confirmation, payment status, shipping, delivery, returns, refunds, account security and customer support. Promotional communications, where used, will be handled in accordance with applicable consent and communication requirements.

14. Reviews, Feedback and User Content

If users submit ratings, reviews, comments, images, feedback or other content, such content must be lawful, genuine and must not be defamatory, obscene, misleading, fraudulent, abusive, infringing or harmful. Asviya may moderate or remove user content where reasonably necessary to comply with law, protect users, enforce these Terms or maintain platform integrity.

15. Prohibited Activities

Users must not misuse Asviya.com. Prohibited activities include attempting unauthorised access; interfering with website functionality or security; introducing malware; scraping or copying protected content without authorisation; submitting false information; conducting fraudulent transactions; impersonating another person; abusing promotions or refunds; violating intellectual property rights; or using the website for unlawful purposes.

16. Intellectual Property

Unless otherwise stated, original website content, design, text, graphics, logos, brand elements, software and other materials on Asviya.com are owned by, licensed to or lawfully used by Anuyan Multiservices Private Limited and/or relevant rights holders. No content may be reproduced, commercially exploited, distributed, modified or republished without appropriate authorisation except where permitted by law.

17. Third-Party Intellectual Property

Names, trademarks, logos, product images and other materials belonging to manufacturers, suppliers, payment providers, logistics companies or other third parties remain the property of their respective owners. Display on Asviya.com does not imply transfer of ownership or endorsement beyond the relevant commercial/service relationship.

18. Third-Party Services and Links

Asviya may rely on payment gateways, logistics providers, hosting providers, communication services and other third-party services. The website may also contain external links. Independent third-party services may be governed by their own terms and privacy policies. To the extent permitted by law, Asviya is not responsible for independent third-party websites or services outside its reasonable control.

19. Privacy and Personal Information

Personal information collected through Asviya.com will be handled in accordance with the Privacy Policy published on the website and applicable Indian law. Users should review the Privacy Policy to understand how information is collected, used, shared, retained and protected.

20. Website Availability

Asviya aims to maintain reliable website access but does not guarantee uninterrupted or error-free availability. Access may be affected by maintenance, updates, network failures, hosting interruptions, cybersecurity measures, third-party outages or other circumstances. We may modify, suspend or discontinue features where reasonably necessary, subject to applicable obligations.

21. Disclaimer

Information and services on Asviya.com are provided with reasonable efforts toward accuracy and reliability. To the extent permitted by applicable law, Asviya does not warrant that every website feature will always be uninterrupted, error-free or suitable for every individual purpose. Nothing in this disclaimer excludes warranties, guarantees or consumer rights that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Anuyan Multiservices Private Limited and Asviya will not be liable for indirect, incidental or consequential losses arising solely from circumstances outside their reasonable control. Any limitation in these Terms is subject to mandatory consumer-protection and other applicable legal rights and will not apply where liability cannot lawfully be excluded or limited.

23. Indemnity

To the extent permitted by law, a user agrees to be responsible for losses, claims or reasonable costs arising from the user's unlawful use of the website, material breach of these Terms, fraudulent activity or infringement of third-party rights. This provision does not reduce or exclude any statutory protection available to consumers.

24. Fraud Prevention and Order Verification

Asviya may verify orders and transactions where reasonably necessary to prevent fraud, unauthorised payments, misuse or security threats. Orders may be held, declined or cancelled where a legitimate security concern exists. Eligible prepaid amounts for cancelled orders will be handled according to the Refund & Cancellation Policy.

25. Force Majeure

Asviya will not be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, severe weather, epidemic or pandemic restrictions, governmental action, strikes, transportation disruption, telecommunications or internet failures, major cyber incidents, civil disturbance or similar events, subject to applicable law.

26. Suspension or Termination of Access

Asviya may restrict, suspend or terminate access to an account or website feature where there is suspected fraud, security risk, unlawful activity, serious misuse or material violation of these Terms. Where appropriate, users may contact customer support regarding such action.

27. Customer Support and Grievance Redressal

Customers may contact Asviya using the official customer-care and grievance-redressal details published on Asviya.com for questions, complaints, order issues, payments, cancellations, returns or refunds. Customers should provide relevant order and transaction details to facilitate investigation and resolution. Required Grievance Officer and contact information should be displayed on the website in accordance with applicable law.

28. Electronic Communications

When users interact with Asviya.com electronically, they consent to receive transaction-related records and communications electronically, including order confirmations, invoices, payment notifications, shipping updates, policy communications and support responses, where legally permissible.

29. Modification of Terms

Anuyan Multiservices Private Limited may revise these Terms from time to time to reflect changes in law, regulation, business operations, products, technology or website functionality. Updated Terms will be published on Asviya.com with an appropriate effective/update date. Continued use after the effective date will be subject to the updated Terms, to the extent permitted by law.

30. Severability

If any provision of these Terms is determined by a competent authority to be invalid, illegal or unenforceable, that provision will be applied or modified to the maximum extent legally permissible, and the remaining provisions will continue in effect.

31. No Waiver

Failure by Asviya or Anuyan Multiservices Private Limited to immediately enforce any provision of these Terms does not constitute a permanent waiver of that provision or any other legal right.

32. Governing Law and Jurisdiction

These Terms and use of Asviya.com are governed by the laws of India. Subject to applicable consumer-protection laws and any mandatory jurisdiction available to consumers, disputes relating to Asviya.com or transactions through the website shall be subject to the jurisdiction of competent courts and forums at Rajkot, Gujarat, India. Nothing in this clause is intended to deprive a consumer of any statutory forum or remedy that cannot lawfully be excluded.

33. Contact Information

For customer support, legal communications, grievances or questions regarding these Terms, users should contact Asviya through the official contact information published on Asviya.com. Before final publication of these Terms, the company should display its legally required business identity, registered/business address, customer-care contact details, grievance contact details and other statutory disclosures applicable to its e-commerce operations.

Important: This is a comprehensive e-commerce terms template. Before publication, insert and verify Anuyan Multiservices Private Limited's registered office address, CIN, GSTIN (where applicable), customer-care email/phone, Grievance Officer details, and the effective/last-updated date. The final version should be reviewed by the company's legal/CS/compliance adviser for current Indian e-commerce, consumer-protection and data-protection requirements.

ASVIYA — The Essence of Abundance