Asviya.com
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This Refund & Cancellation Policy explains the conditions under which an order placed on Asviya.com may be cancelled, returned, replaced, or refunded. By placing an order on the website, the customer agrees to the terms stated below.

1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped or handed over to the logistics partner. Once an order has been shipped, cancellation may not be possible and the request will be handled under the return/refund provisions below.

To request cancellation, the customer should contact Asviya customer support with the order number and registered contact details. If a prepaid order is successfully cancelled before shipment, the eligible amount will be refunded to the original payment method.

2. Cancellation by Asviya

Asviya.com reserves the right to cancel an order in circumstances such as product unavailability, incorrect pricing or product information, payment verification failure, suspected fraudulent activity, serviceability limitations, or other operational reasons.

If Asviya cancels a prepaid order, the amount received for the cancelled item/order will be refunded to the original payment method.

3. Return and Refund Eligibility

A customer may request a return, replacement, or refund if the product received is damaged, defective, materially different from the product ordered, or an incorrect item has been delivered.

The customer should raise the request within 7 calendar days from the date of delivery. The product should, as far as reasonably possible, be unused and returned with its original packaging, accessories, labels, manuals, and invoice. Asviya may request photographs or other reasonable evidence to verify the issue before approving a return, replacement, or refund.

4. Non-Returnable / Non-Refundable Situations

A return or refund may be declined where the product has been used, altered, damaged after delivery, or returned without essential accessories/parts; where the request is made after the applicable return period; or where the product is specifically identified on the product page as non-returnable due to hygiene, personalization, perishability, or similar reasons, subject to applicable law.

Nothing in this policy limits any statutory rights available to consumers under applicable Indian law.

5. Refund Processing

After a cancellation or return is approved, the refund will be initiated to the original payment method used for the transaction. Asviya will normally initiate an approved refund within 5-7 business days after approval or, for a returned product, after the returned item is received and verified.

The time taken for the refunded amount to appear in the customer's bank account, card, UPI account, or other payment instrument may vary depending on the bank, payment service provider, or Razorpay processing timelines.

6. Shipping and Other Charges

Where a return is approved because the item delivered was defective, damaged, incorrect, or materially different from the order, applicable return shipping charges will ordinarily be borne by Asviya.

For other approved returns, original shipping, convenience, handling, or similar charges may be non-refundable where permitted by law and where such charges have already been incurred.

7. Failed or Duplicate Payments

If an amount is debited from the customer's account but the order is not successfully confirmed, the transaction may be automatically reversed by the bank/payment gateway. If the amount is not reversed within the normal banking timeline, the customer should contact Asviya support and provide the transaction reference and payment details for verification.

In the case of a verified duplicate payment for the same order, the excess amount will be refunded to the original payment method.

8. Replacement

Where appropriate and subject to stock availability, Asviya may offer a replacement instead of a refund for an eligible damaged, defective, or incorrect product. If a replacement cannot be provided, an eligible refund will be processed.

9. Contact for Cancellation, Return or Refund

For any cancellation, return, replacement, or refund request, customers should contact the customer-support details published on Asviya.com and provide the order number, registered name/contact details, reason for the request, and supporting photographs or transaction details where applicable.

For faster processing, customers are requested not to share card PINs, OTPs, passwords, CVV numbers, or other confidential banking credentials with anyone.

10. Policy Updates

Anuyan Multiservices Private Limited may update this policy from time to time to reflect operational, legal, regulatory, or payment-processing requirements. The version published on Asviya.com at the time of the relevant transaction will apply, subject to applicable law.